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Home > Customer Service and Support
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Customer Service
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Your Family Legacy has been selling on the Internet since 2000. We value our customers and want you to have confidence in our service and products. This page is your resource to make shopping with us a pleasant experience. Read what our customers have to say.
Contact Us
Please take a moment to let us know how we can help you, or what you think of our products or web site. We value your comments and feedback.
Contact us via email: Click Here!
Your Family Legacy, LLC
87 Edmonton Rd.
Bellville, OH 44813
Guarantee
We want you to be satisfied with your purchases. If not, you may return unused items for a full refund or replacement within 30 days of the shipment date. Software and book binding have slightly different guarantees. Click here to read our full policy.
Ordering
Order online with confidence - our web site uses 128 bit SSL security. Your personal information is secure as it travels over the Internet. Learn more.
We accept Visa, MasterCard, Discover, and American Express online. Google Checkout and PayPal can be used for online orders.
Shipping
Our goal is to ship your order within one business day. Although we're not perfect,over 99% of our orders ship within one business day and many ship the same day! We ship to all U.S. zip codes, including Alaska, Hawaii, and military (APO, AEO, etc). For the continental U.S., orders over $75 ship for free. You may also choose UPS Ground or USPS Priority Mail. Learn more about shipping.
To see shipping cost options, add items to your cart, enter your zip code in the "e;Zip Code"e; box in the navigation bar, then click the "e;Calculate Shipping"e; button to see a list of choices.
Privacy Policy
As Internet users ourselves, we know the importance of privacy and your privacy is important to us, so our policy is simple:
Your Family Legacy will maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information. If you place orders through our web site or by fax/mail/phone, or if you sign up for our newsletter, any personal information that you may share with us is kept absolutely private. Neither your name, email address, or anything else about you is sold or shared with any other non-affiliated company or agency.
Account Login
You can login to your account at any time to:
- Check your order status.
- See past orders.
- Re-order based on a past order.
- Update your personal information.
About Us
Remember looking at grandma's photo album and hearing her tell about the people and places of her life? Or the stories your dad tells about his time in the army? These pictures, experiences, and memories are ageless treasures. Your Family Legacy can help you discover, preserve, and display your family history and memories using the best scrapbooking and genealogy products available anywhere.
A family endeavor, Your Family Legacy was conceived out of a love for genealogy. Taking our passion to the internet, we began in 2000 with books and a few acid free products we thought other casual genealogists like ourselves would enjoy. To our surprise, genealogists were not the only ones who wanted to discover and preserve their family photos, stories and mementos. Scrapbookers came to our site for products to preserve their contemporary family scrapbooking projects. They reminded us that preserving your family heritage is as much about today's photos, events and celebrations as those of the past. And as we introduced them to the concepts and tools of preservation, they nudged us into a hobby that was exploding all over the country. Committed to offering high quality products at reasonable prices while staying true to our genealogy-based beginning, we grew into the family heritage web site we are today. With hundreds of items, we provide the products, techniques and ideas to help scrapbookers and genealogists alike discover, preserve and display their family heritage.
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Here's what our customers are saying:
I wanted to compliment you on your website and the items that you carry. I've scoured countless stores & websites and no one carries all the products you do. You have EVERYTHING one needs to safely store photos and documents. Kudos!. - Sheila L. (Read More)
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